At Nestroo, we are dedicated to providing high-quality wooden vases that reflect excellence in design, durability, and craftsmanship. This Warranties Policy outlines the coverage, limitations, and procedures related to product warranties for purchases made through our official website.

1. Warranty Coverage

Nestroo offers a limited warranty on all products purchased from our website, covering the following:

• Manufacturing defects (e.g., structural flaws, cracks, or finish defects)

• Damage that occurs during shipping (reported within the specified timeframe)

The warranty does not cover:

• Normal wear and tear from regular use

• Damage caused by misuse, mishandling, or improper care

• Accidental damage, stains, or alterations made by the customer

• Natural variations in wood texture, grain, or color (as these are inherent characteristics of wood)

2. Warranty Period

Our warranty period is 30 days from the date of delivery, unless otherwise stated on the product page. Claims submitted after this period may not be eligible for warranty coverage.

3. How to Make a Warranty Claim

To file a warranty claim, please:

1. Contact our support team at support@nestroo.website within the warranty period.

2. Provide your order number, purchase date, and clear photos of the defective product.

3. Follow the instructions given by our team for returning or inspecting the product, if required.

4. Warranty Remedies

If your warranty claim is approved, Nestroo will, at its discretion:

• Repair the defective item, or

• Replace it with the same or a similar product, or

• Issue a refund for the purchase price (excluding shipping costs).

5. Limitations

Nestroo is not responsible for:

• Indirect, incidental, or consequential damages related to the product

• Damages resulting from improper use or care beyond the intended purpose

• Variations in appearance due to the natural characteristics of wood

This warranty represents the exclusive remedy for defective products purchased from Nestroo.

6. Contact Us

If you have questions about our warranty policy or need help with a claim, please contact us:

Nestroo
Address: 309 E Erwin St, Tyler, TX 75702, USA
Phone: +1 530 215 4596
Email: support@nestroo.website