At Nestroo, we aim to deliver your favorite wooden vases safely and promptly. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders to ensure a smooth and transparent shopping experience.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your payment confirmation.
You will receive an email notification once your order has been processed and shipped.

If we experience a high volume of orders or any unforeseen delay, we will notify you promptly via email.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure your order arrives safely and on time. Shipping options and delivery times may vary depending on your location and order size.

3. Estimated Delivery Time

• United States: 5–10 business days

• International Orders: 10–20 business days

Please note that these are estimated delivery times. Delays may occur due to customs processing, weather conditions, or courier service issues beyond our control.

4. Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and total order weight. Occasionally, we offer free shipping promotions — please check our website or newsletter for current offers.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress directly on the courier’s website.

6. International Shipping

We proudly offer worldwide shipping. However, international orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These additional charges are the customer’s responsibility and are not included in the product price or shipping fee.

7. Address Accuracy

Please ensure your shipping address is complete and accurate before finalizing your order. We cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at support@nestroo.website. We will work with the courier to resolve the issue and arrange a replacement or refund where applicable.

9. Delivery Confirmation

A delivery confirmation may be required upon receipt of your order. Once the package is marked as delivered by the courier, Nestroo is not responsible for lost or stolen packages.

10. Contact Us

If you have any questions regarding shipping, delivery times, or order tracking, please contact our support team:

Nestroo
Address: 309 E Erwin St, Tyler, TX 75702, USA
Phone: +1 530 215 4596
Email: support@nestroo.website